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Categories: Client Services & Customer Support

Application Deadline: Aug 31, 2022

CRM Officer
Salary: Negotiable

CRM Officer

Halda Valley Food & Beverage Ltd

Vacancy
    no-specific

Job Context

    Vacancy

    Not specific

    Job Pro

      Halda Valley Food & Beverage Ltd. is looking for Customer Relationship Officer, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A Customer Relationship Officer is charged with establishing customer service guidelines within an organization. This individual will be responsible for corresponding with inbound and outbound calls.

    Job Responsibilities

    • Candidates have to make Inbound and outbound calls.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support.
    • Keeping customers updated on the latest products in order to increase sales.
    • Knowing your competition and strategizing accordingly.
    • Determines a course of action to resolve customer problems
    • Generates reports for upper management.
    • Create, update and maintain call script
    • Maintains database of customers for follow up.
    • Analyzes the results of different campaigns
    • Meets deadlines.
    • Driving CRM initiatives and overseeing execution of campaigns.
    • Should be a team player.
    • Must have clear spoken ability in English and Bangla.

    Employment Status

    Full-time

    Workplace

    • Work at office

    Educational Requirements

    • Bachelor degree in any discipline

    Experience Requirements

    • 3 to 4 year(s)
    • The applicants should have experience in the following area(s):
      Customer Service

    Additional Requirements

    • Both males and females are allowed to apply
    • Email Communications
    • Good English communication skills (verbal and Written)
    • MS Office
    • MS Excel

    Job Location

    Dhaka (Gulshan)

    Salary

      Negotiable

Compensation and Others Benefits

    • Mobile bill
    • Lunch Facilities: Partially Subsidize
    • Salary Review: Yearly
    • Festival Bonus: 2

Skill Requirement

About the company

Member sine : Apr 15, 2022

Job Details

Location: Dhaka, Dhaka, Bangladesh

Company: Halda Valley Food & Beverage Ltd

Type: Full Time/Permanent

Shift: First Shift (Day)

Career Level: Experienced Professional

Positions: no-specific

Experience: 3 Year

Gender: Both (Males & females)

Degree: Bachelor/Honors

Read Before Apply

Write "CRM Officer as subject of your email

*Photograps must be enclosed with the resume

Apply Procedure

Application Deadline: Aug 31, 2022

Section Four
Hawlader Villa House No 467/1 A Road 8 Block D South Paik Para Mirpur Dhaka Postal Code 1216
Pubali Bank Ltd
Account Name : Md Sarowar Hossain
A/C : 3770101019392

DBBL Banking
Md Sarowar Hossain
A/C 148-1510-275352