TALENT PRO is a Software company of From Full Stack DevOps, Cloud Computing, and Web & Software Solutions to AR/VR/MR/ML & Game Development for Any Industry.
Key Responsibilities:
Handle Customer Calls & Messages
- Answer incoming calls, emails, or chat
- Listen carefully to customer problems
- Provide clear and polite responses
Provide Technical Support
- Help users with:
- Login issues
- Software errors
- Basic troubleshooting
- Guide customers step-by-step
Troubleshoot & Solve Problems
- Identify the issue quickly
- Fix simple problems directly
- Escalate complex issues to technical team
Record & Track Issues
- Log customer complaints in system (CRM)
- Keep proper notes of each interaction
- Follow up if needed
Product Knowledge
- Understand the company’s software features
- Explain how to use tools or functions
- Educate customers
Customer Satisfaction
- Maintain a friendly and professional tone
- Handle angry or confused customers calmly
- Ensure customer feels helped
Follow-Up Support
- Call or message customers after solving issues
- Make sure the problem is fully resolved
Meet Performance Targets
- Call handling time
- Customer satisfaction (CSAT)
- Issue resolution rate
Employment Status
Work Type
Gender
Office Work
Off Day
Education:
- Graduation in Marketing or BBA from any discipline or relevant field
Experience
- Experience 1-3 years in call center or Customer Services
Required Skills
- Strong communication and presentation skills
- Ability to motivate and train teams
- Analytical and problem-solving skills
Job Location
Salary:
