Farazy Hospital Ltd

Vacancy

no-specific

Job Context

Farazy Hospital Ltd is a public hospital and is seeking dynamic and versatile candidates to oversee the comprehensive marketing strategies and this multifaceted role requires a candidate with a unique blend of design prowess, marketing expertise, and technical expertise. So Farazy Hospital Ltd Ltd is hiring Customer Care Manager

Jobs Responsibilities

Position Overview: Farazy Hospital Ltd. is seeking a dedicated and compassionate Customer Care Manager to lead our customer service team. The Customer Care Manager will be responsible for ensuring an outstanding patient experience by overseeing all aspects of customer service operations and implementing strategies to improve patient satisfaction and retention.

Responsibilities:

• Lead and manage the customer service team, including hiring, training, and performance evaluation.
• Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery.
• Handle escalated customer inquiries and complaints in a timely and professional manner, striving for swift resolution and customer satisfaction.
• Monitor customer service metrics, such as response times, satisfaction scores, and resolution rates, and implement initiatives to improve performance.
• Collaborate with other departments to address patient concerns and improve overall service delivery.
• Analyze patient feedback and identify trends or areas for improvement, recommending solutions to enhance the patient experience.
• Stay informed about industry trends and best practices in customer service and incorporate innovative approaches into our practices.
• Foster a positive and supportive work environment that promotes teamwork, collaboration, and continuous improvement.
• Maintain confidentiality and adhere to ethical standards in handling patient information and interactions.

 

Employment Status

• Type: Full Time

Work Type

• At Office

 

Education

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field. Master's degree preferred

Experience

• ***At least 3-4 years***

Additional Requirement

• Minimum of 3 years of experience in a customer service management role, preferably in a healthcare or hospitality setting.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with patients, staff, and other stakeholders.
• Proven track record of problem-solving and conflict resolution in a customer-facing environment.
• Proficiency in customer relationship management (CRM) software and other relevant technology tools.
• Knowledge of healthcare regulations and compliance requirements related to customer service.
• Ability to prioritize tasks, manage time effectively, and work well under pressure.
• Empathy, compassion, and a genuine commitment to delivering exceptional patient care.

.

Required Skills & Expertise

• CRM Software

 

Job Location

• Dhaka

Salary

• Negotiable

 

Compensation and Others Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and advancement within the organization.
• A supportive work environment dedicated to employee well-being and career growth.
• Access to cutting-edge technology and resources to support job performance.
• Meaningful work that makes a difference in the lives of patients and their families.
• Provident Fund, Marriage Day and Birth Day Leave, Yearly Profit Sharing Facility

 

 

 

 

 

Skill Requirement

• Computer Literacy is a must