NEC MONEY is looking for an ambitious and self-starting individual to join our customer care team as an Executive. You have to make bridge the gap and make a good relationship with the valuable customers as well as the Agents. As the go-to member of your assigned projects, you will work alongside a team of Customer Care professionals to ensure timely delivery of projects and achieve key target metrics. This post only for the candidates of the Sylhet Division.
Job Responsibilities
Having a positive mentality to provide 24/7 customer support
Manage large amounts of incoming and outgoing phone calls.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Ready to grip any other work assigned by the top management
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Customer conveyance capacity, strong interpersonal communication, and leadership skill are must.
The candidate should be self-motivated and dynamic.
You must have a good voice and convincing power by phone
Strong phone contact handling skills and active listening
Have mentality for work long duration
Employment Status
Full-time
Workplace
Work at office
Educational Requirements
Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
BA/MA from any UGC approved Govt or reputed Private University
Students are also encourage to apply for the post
Additional Requirements
Age 20 to 35 years
Both males and females are allowed to apply
The candidate of Greater Sylhet origin is given prefer
Must be fluent in English and native language
Female candidates of Sylhet origin and able to talk in Hindi will give an advantage.
