Therap (BD) Ltd

Vacancy

no-specific

Job Context

Therap (BD) Ltd  is seeking dynamic and versatile candidates to oversee the comprehensive marketing strategies and Therap (BD) Ltd. is a US-based Software Company registered in Bangladesh, operating since 2004. We have our office in Dhaka, Bangladesh, and affiliate offices in the USA and Canada.. This multifaceted role requires a candidate with a unique blend of design prowess, marketing expertise, and technical expertise. So Therapbd Ltd is hiring Oncall Specialist

 

Jobs Responsibilities

• We are seeking skilled and dedicated Oncall Specialists to join our team. The ideal candidate will be proficient in troubleshooting issues within their scope, communicating with other teams, escalating incidents when necessary, documenting incidents, and continuously improving processes. This role is crucial in maintaining the seamless operation and dependability of Therap's critical systems, which employ industry-leading technologies from Oracle, VMware, F5, Fortigate, Cisco, and NetApp.

 

• Monitor system infrastructure using various monitoring tools to track system performance, server health, network traffic, and application status on a 24x7x365 basis.
• Perform initial troubleshooting and diagnostics to identify and resolve issues within their scope, utilizing knowledge of system administration, network engineering, and application support.
• Collaborate and communicate with other teams during incident resolution, escalate when necessary, and provide comprehensive documentation of the issu
• Continuously review and update monitoring configurations, alert thresholds, and escalation procedures to adapt to changes in the infrastructure and application landscape.

Employment Status

• Full-time

Work Type

• At Office

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field.

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Experience

• 2+ years of experience or Fresher

Additional Requirement

• Basic understanding of Linux operating systems and command-line interface is required.
• Willingness to work in shifts, ensuring 24x7x365 coverage (nights, weekends, and holidays) and be available for Oncall duties as required.
• Familiarity with monitoring and diagnostic tools, such as log analyzers, performance monitoring applications, and network analysis tools.
• Troubleshooting and problem-solving skills, strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• By joining the Oncall Operations Team as a specialist, you will play a significant role in ensuring the continued smooth operation of our critical systems, contributing to the overall success of our organization.

Job Location

• Dhaka

 

Salary

• Negotiable

Compensation and Others Benefits

• As Per Company Policy

Skill Requirement

• Computer Literacy is a must