Kolpolok

Vacancy

no-specific

Job Context

Kolpolok is seeking dynamic and versatile candidates to oversee the comprehensive marketing strategies and Providing IT Solutions by Transforming Your Ideas and We provide 360degree software solutions with our customers being our ultimate priority with a unique blend of design prowess, marketing expertise, and technical expertise. So kolpolok is hiring Software Support Engineer

Jobs Responsibilities

• Research and identify solutions to software issues.
• Diagnose and troubleshoot technical issues, including account setup.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or WhatsApp chat, Our live chat system until they’ve solved the technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
• Provide prompt and accurate feedback to customers.
• Refer to internal databases or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients.
• Should have the mentality to work in night shift.

Employment Status

• Full-time

Work Type

• Work from home & Work at office (Hybrid)
• Day off : 02 days a week (Friday & Saturday)
• Work hours : From 9:30 AM to 6:30 PM

Education

• Bachelor of Science (BSc) in CSE.

Experience

• At least 1 year(s) (Freshers are also encouraged to apply)

Additional Requirement

• Age 20 to 25 years
• Both males and females are allowed to apply.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Experience in Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software (e.g., any desk).
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent problem-solving and communication skills.
• Language proficiency- Bengali, English and Hindi.
• Should know how to use magic words (Kindly, please, May I, Sorry, Thank you, Welcome & many more…)
• Knowledge of VPN will be a plus point.

Job Location

• Shaymoli Dhaka, Bangladesh

Salary

• 15000 – 30000 (Monthly)

Compensation and Others Benefits

• Medical allowance,
• Performance bonus,
• Profit share,
• Leave En-cashment.
• Lunch Facilities : Fully Subsidized.
• Day off : 02 days a week (Friday & Saturday)
• Work hours : From 9:30 AM to 6:30 PM
• Emolument Review : 1st January (Yearly)
• Festival Bonus : 02 (Yearly).

 

 

Skill Requirement

• Computer Literacy is a must